We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Returns will only be accepted for products that have been damaged in transit or products that have defects or in case of incorrect product been shipped.
An email with photos of the damaged/incorrect product should be sent within 24 hs. of receipt of the products by writing to us on care@koshur-dukaan.com in order for us to accept the request.
If your request is accepted, we’ll send you a return-shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns will not be accepted if the product has been used and/or the seal has been broken for the product. On receipt of the returned product, our team will proceed to inspect the same and validate the claim.
You can always contact us for any return questions at care@koshur-dukaan.com
Refund policy
Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.
If you made an online payment, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.
For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.
Cancellation Policy
Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on care@koshur-dukaan.com
In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.
Orders once shipped cannot be cancelled.